Software development

SAP Commerce Cloud Commerce Platform Solutions

Gain real-time insight into your commerce experience by monitoring SAP Commerce Cloud with connected 3rdparty applications. SAP Service Cloud is the advanced CRM solution from SAP for customer service processes. The SAP Product Content Management solution enables you to consolidate product data and catalogs centrally and publish them in various channels. You can make edits through an intuitive user interface, enhance product content quality with built-in data validation and workflows, bulk-edit and mass-upload product data, and support multilingual catalogs for a global commerce site. SAP Commerce Cloud is our proven commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases.

sap commerce cloud monitoring

Such XHR and Fetch calls are considered child requests of Synthetic Actions. Out of the box dashboard tiles allow you to get a real-time overview of your commerce site. Not only will you be able to check the satisfaction of your endusers, but you will also be able to connect that information to performance of all backend services. SAP Commerce releases product patch upgrades frequently to address known product issues.

Included Standard Metrics

SAP Commerce Cloud solutions provide businesses with a trusted e-commerce platform that helps innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction. The tailored portfolio of services help you achieve faster time-to-market, increase project quality, and improve your ROI. Monitor, analyze, and optimize customer experience with a 360-degree view of every single user journey. Digital experience monitoring provides business-critical analysis and understanding of how your application’s performance impacts user experience and your bottom line. Adding SAP Commerce Cloud, digital experience monitoring to your SAP Commerce Cloud, third-party monitoring host units will allow you to implement real-user monitoring from your 3rd party or custom storefront with SAP Commerce Cloud solution.

Integration developers can use pre-defined integration content , enhance the content, or develop their own integration content from scratch. Integration content refers to all design artifacts that define how a message will be processed, in the course of an integration scenario. The features of connectivity and message processing are available for use. Correlate metrics from your SAP Commerce Cloud solution and connected third-party applications to identify potential weaknesses in the architecture and allow for quick solutions to ensure the best business outcome. Prebuilt integration is based on SAP Integration Suite, which helps connect applications with other SAP and third-party cloud and on-premise applications. SAP Commerce Cloud solutions can help you ease the buying process for your customers with a smooth experience – from search to sales.

A combination of intuitive, self-service capabilities and AI-powered merchandising, guided selling, assisted service, and chatbots further aid the buying process and drive more profit at a lower cost of ownership. The cloud-based commerce solution earns multiple 2022 “Top Rated” and “Best of” awards based on feedback submitted by our customers to TrustRadius. As the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. Our innovations enable 300,000 customers worldwide to work together more efficiently and use business insight more effectively. If Customer is not a previously authorized buyer, Customer must use a valid credit card to order the initial subscription. Fees will be billed to Customer’s credit card for each renewal term upon the first business day of the renewal term.

sap commerce cloud monitoring

Increase conversion rates and accelerate your business with seamless commerce experiences. Ensure fast and responsive customer journeys to improve customer loyalty. Verify standards of performance, security, and quality required to deploy a successful solution with the SAP Readiness Check.


Either the solution you have selected is not available for purchase in Germany via SAP Store, or you have entered SAP Store from a country currently not supported. Impex Media Files– These media files are created upon execution of Impex. This is highly recommended – dashboard enables easy segregation and analysis of logs. Take full advantage of powerful sourcing capabilities from Order Management in combination with order fulfillment features from ERP and S/4HANA. SAP Cloud Integration is a side-by-side extensibility solution that allows you to extend SAP Commerce Cloud outside of the core application rather than within the core SAP Commerce Cloud solution (in-app extensibility). A sender adapter receives incoming messages or connects the tenant to an external system and polls for messages.

  • At any point in time you can see exactly how many users are using your site.
  • “Units of Measure” are the types of metrics used to measure use of a particular Unit Capability Type (e.g. synthetic actions or sessions).
  • Integration developers can use pre-defined integration content , enhance the content, or develop their own integration content from scratch.
  • Get the valuable insights you need to take actions for your ecommerce application landscape to seamlessly perform end-to-end.

While ensuring the continued success of the go-live steps and post-go-live tasks, it’s also important to ensure application quality. It is critical to establish process for system health monitoring and housekeeping. The importance of defined system monitoring and housekeeping process cannot be overstated enough.

Learn how to create relevant and personalized customer experiences that boost loyalty and increase sales

SAP will make the OneAgent available to Customer from within the Cloud Service. Customer is responsible for installing the OneAgent on the environment that shall be monitored. Data shall only be sent to, analyzed and used within the monitoring solution of SAP’s commerce platform. API access or admin tokens cannot be provided to customers, SAP will apply customer plugins after validation.

You will need to have a subscription in order to register for the live session there. OneAgent Our single agent technology deploys only once on a host and instantly starts collecting all relevant metrics along the full application-delivery chain. The Cloud Service can only be used to test the availability and performance of SAP services and SAP components. No Customer built applications or websites may be tested using the Cloud Service. “Synthetic Action” means each page interaction that triggers a web request, including a page load, navigation event, or an XHR. Synthetic actions hold the performance data that’s collected during the playback of clickpath events.

sap commerce cloud monitoring

With easy to execute user analytics queries, you can create your own meaningful charts and diagrams as well as customize queries for your use case and needs and create your own analytics dashboards. The above example also applies to all IT applications, sap e commerce module especially eCommerce. To take an example from real life – it’s not enough to build a hospital with good doctors, it’s equally vital that the establishment is kept clean and hygienic from day one, with patients managing to easily find help and support.

Connect UX and Business Success

Collect performance metrics from 3rd party applications that work integrated with SAP Commerce Cloud and analyze in your central SAP Commerce Cloud monitoring. This helps you to understand and constantly improve the quality of the overall commerce experience across relevant applications. “Session” means a group of user actions that are performed in a web application during a limited period of time. A single session typically includes multiple page loads, 3rd-party content requests, service requests, and user actions . Log Management and monitoring is an important step in managing application health. Effective logging can help the application team to analyze and resolve issues proactively.

SAP may elect not to renew the paid subscription effective as of the end of the initial term or any renewal term by providing Customer fourteen days’ notice. Identify every user and how they are experiencing the journey on your commerce site. Get valuable analytics insights in real time and take action on problems before losing customer trust. With SAP Commerce application going live, many activities are performed by the implementation team. This includes go-live preparation, cutover, deployment, warranty support, and more. Alongside this, immediately after go-live new implementation scope is often introduced to accommodate use cases observed as part of customer feedback and other critical requirements.

sap commerce cloud monitoring

Get the valuable insights you need to take actions for your ecommerce application landscape to seamlessly perform end-to-end. The SAP Commerce Cloud solution provides a trusted e-commerce platform that can help you innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction. A HTTP Monitor is a single request to monitor the availability of a URL where each execution consumes one Synthetic Action. XHR or Fetch requests that are made by a synthetic browser as the result of a user action like a page load, which are not directly triggered by user input, do not result in user actions and therefore are not counted as Synthetic Actions.

The new Dynatrace observability solution for Commerce Cloud

Schedule D will serve as a commissioned written data processing agreement. With a minimum of 12 month purchase required, customer will receive 1,200,000 DEM units. These DEM units can be consumed anytime within 12 months from the contract start date.

Project Readiness

In this live session, you will learn how to monitor SAP Commerce Cloud in the Public Cloud (aka. SAP Commerce Cloud Version 2 / CCV2) with the pre-bundled Application Performance Monitoring Software (aka. APM) Dynatrace. That’s why SAP selected Dynatrace’s modern UI and AIOps capabilities to power SAP Commerce Cloud customers with data + insights for unprecedented observability in webscale environments. Customer has had the opportunity to review the Agreement, including without limitation the GTC, Schedules, Supplements and terms and conditions mentioned above, prior to accepting this Agreement.

Buy SAP Commerce Cloud, digital experience monitoring

Along with manual monitoring of logs, application management team must set up alerts to proactively monitor critical processes and thereby ensure speedy resolution. In order to use SAP Commerce Cloud, third-party monitoring host units, you must have an active SAP Commerce Cloud subscription. SAP Integration Suite is a versatile, dynamic, and enterprise-grade platform that can simplify integration through a variety of integration approaches. Pre-packaged integration scenarios provide ready-to-go integrations and can rapidly reduce development times. API and digital teams can build semantic APIs to accelerate digital applications.

Customer acknowledges that the “Ship-To” address entered by Customer in the SAP Store site is the primary location from which Customer will access the Cloud Service (“Primary Access Location”). If Customer does not provide a Primary Access Location, SAP will incorporate a default Primary Access Location to Customer’s sold-to address. It is the obligation of the Customer to consider if withholding tax is applicable. In case of any applicable local taxes, these are to be borne by Customer. Applicable taxes have to be declared and paid to the respective tax authority by Customer.

Leave a Reply

Your email address will not be published. Required fields are marked *